How It All Began
At the time, I had a job in a completely unrelated field — sales — which I’d taken on as an experiment, since I’d been curious about it for a long time. I wasn’t actively looking for a new job, but my girlfriend at the time was, and she had an interview for a customer support position at this company. She told me all about it, and I became interested — it sounded like a place I’d genuinely enjoy working.
Since my sales experiment wasn’t going particularly well (honestly, it really sucked), and I had relevant experience for the role, I decided to give it a shot. I was mostly excited to work remotely again — and to escape cold calls.
I definitely didn’t imagine I was beginning such a meaningful career journey.
Swift Progression
Surprisingly, things started moving quickly — just three or four months in. My manager from the customer support team noticed that I went the extra mile when investigating customers' problems and thought this could translate well into a Technical Support role. It was a great call — I was genuinely interested in the opportunity, and everything worked out wonderfully.
I had the chance to dive into technical challenges, and my Team Lead taught me a lot — something I was truly excited about. That’s also when I learned that a move into QA might be possible down the line, and I started looking forward to that path.
Confidence to Make the Switch
First, I saw a colleague successfully make the same switch, so I knew it was something that had already happened within the company. Then one of the senior QAs reached out and asked if I’d be interested in a QA position on their team.
I shared my interest with my manager, and together with HR, we created a transition plan. I felt supported and encouraged at every step. With all that backing, it felt almost wrong not to go for it (don’t get me wrong — it was something I genuinely wanted, too). That support gave me a lot of confidence and motivation.
Smooth and Meaningful Transition
Everyone involved in my transition to the QA role was incredibly kind and supportive. From my perspective, the process felt very smooth — and I credit that to the whole team, especially my Team Lead and QA Tech Lead.
When you work in such a professional and encouraging environment, it’s hard not to learn and grow. I’m truly happy in my new team and feel like I’ve found the right fit. It’s deeply rewarding to see the impact I’m able to make in this role.
